Lekker Wines Terms and Conditions

WEBSITE

LEKKER WINES LIMITED

Last updated 24 April 2026

When making a purchase from Lekker Wines, you acknowledge that you do so under these terms and conditions. We deal with all enquiries, confidentially and as quickly as possible. We will acknowledge your enquiry within 24 hours. We will always attempt to resolve most issues immediately, where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

Age Restriction:

You must be 18 or over to place an order with Lekker Wines Limited. By placing an order you confirm that you are at least 18 years old.

Product information:

We aim to keep all our product information as up to date as possible. Discrepancies can occur as wine is an agricultural product with vintage changes occurring regularly.

Please always read the product details for the actual vintage and other relevant information before purchase as bottle images may not always show the actual vintage available.

Vintage or wine substitutions may sometimes be necessary if we are sold out of certain wines. We will always try and meet your order as placed. In certain situations we will contact you to offer a suitable alternative or suggestion if the order cannot be fulfilled as placed.

Prices and Payment:

All prices are quoted in pounds sterling, and may be per product or per case, as marked. Prices include Value Added Tax, unless otherwise stated. Delivery charges are additional.

OUR DELIVERY POLICY

UK DELIVERY PRICES

FREE UK DELIVERY FOR ORDERS OF £150.00 OR MORE!

£7.95 for orders of less than £150.00

£4.95 for single bottle orders

The above shipping prices include all UK postcodes including Highlands and Islands, Isle of Wight, Isle of Man etc, but we do not deliver to P.O. Boxes or BFPO addresses.

FREE LOCAL DELIVERY

is available to addresses within Settle and the surrounding area including Kirkby Lonsdale and Skipton. A minimum order of 6 bottles is required. To see if you qualify for this delivery offer, please enter your postcode into the shipping address field.

COLLECT FROM OUR WAREHOUSE

Orders can be collected from our warehouse in Austwick, LA2 8BQ free of charge 7 days a week. We'll contact you as soon as your order is ready (normally same day)

DELIVERY TIMES

We use a next working day delivery service

Our cut-off time for next working day deliveries is 12pm. If you order by 12pm there is a good chance you will receive you order next working day, however deliveries can sometimes take longer for remote postcodes.

In the unlikely event that you have not received your delivery within 3 working days of placing your order, please contact info@lekkerwines.co.uk and we'll look into the matter for you.

We are not able to specify an exact date or time of delivery.

DELIVERY PROCESS

Our courier will contact you on the day of delivery with a delivery window and options.

Note: It is advisable to use a mobile number when placing your order, to help the delivery process

If you are not going to be in, you'll have the option to

1. Specify a different date for delivery
2. Leave the parcel with a neighbour
3. Leave the parcel for collection at your nearest post office

If you are not in when delivery is attempted, a card will be left reminding you of your options. Our couriers will attempt at most 3 deliveries after which the parcel will be returned to Lekker Wines and further delivery charges may apply to resend your order.

Our website allows you to leave delivery instructions where you can specify a safe place for the courier to leave the parcel. Whilst we will pass these delivery instructions on to the courier, it is at their discretion whether to follow these instructions and any instructions you leave are at you own risk.

CANCELLATIONS / COLLECTIONS / RETURNS

In the event that any of the products in your order are incorrect, missing or damaged, please let us know immediately by emailing us at info@lekkerwines.co.uk

We want to make sure you are as happy as can be with our products and service. Wine can very occasionally be faulty so please tell us immediately and we will assist you with any issue you may experience.

We always aim to reimburse you within 7 days from the date you have notified us of any issue. However, we may need the goods collected by our courier, returned to us and inspected.

If you change your mind, and wish to cancel your order after it arrives, you may do so within 30 days from receiving the wine, provided the bottles are unopened, intact and in their original packaging (which must still be in its original condition). You will be responsible for costs of delivering the products back to us, and we recommend that you send them back to us in the original pulpsafe packaging to minimise the chance of breakages.

Email us on info@lekkerwines.co.uk if you have any queries

Lekker Wines Privacy Policy

Lekker Wines is committed to keeping your personal data safe and ensuring the security of any personal data we may process.

In particular, this privacy policy:

• Explains the personal information we hold about you
• Our legal bases for processing your personal data
• What we do with your personal information
• Who your personal data may be shared with
• Your rights under the data protection regulations

What is personal data and how is it collected?

Personal data includes any information that directly or indirectly identifies an individual.

We may collect certain personal data such as name, address, email, telephone number, and IP address, and other information gained during interactions or correspondance with you.

Our legal basis for processing your personal data

We will only process your data where we have a legal basis for doing so.

Contractual Necessity. In order to fulfil our obligations to you. For example, we will need to process your personal data in order to process any purchases you make. We will need to share some of this data with our payment processors and the delivery companies that we use.

Consent. You may give your explicit consent to receive newsletters from us. You may unsubscribe from these at any time, either by unsubscribing when you receive a newsletter, by unsubscribing from your online customer account, or using the contact details at the end of this privacy policy document.

Legitimate Interest. We may use your data for our legitimate business interest in order to provide you with the best customer service, to provide a service that is tailored to your needs, and to improve the quality of information on our website. For example, we may rely on our legitimate interest to process your personal data for the following purposes:

• Marketing related to previous purchases you have made with us.
• Customer service communications as part of the purchase process.
• To obtain feedback from you about our customer service and products.
• To enhance, modify, personalise or otherwise improve our services and communications for your benefit

Please note you have the right to object to any processing for which we rely on legitimate interest as the legal basis. You can do so by using the contact details set out at the end of this privacy policy document.

Who we share your personal data with?

We may share your data with approved third-party providers that have data protection measures in place that align with the requirements of the data protection regulation. For example:

• Payment providers
• Companies we use to deliver our products
• Our newsletter provider with your consent.
• Professional companies and other persons providing services to us including legal advisers, professional advisers, tax and accountancy advisers, IT services, and printing services

We do not share data outside of the EU and we do not sell your personal data or other information to any third party.

Your rights in respect of your data are:

• Access rights. You can request a copy of the personal information we hold about you.
• Right to request rectification. We take reasonable steps to keep your information accurate, but you can also ask us to change any information we hold about you to keep it accurate, complete and current.
• Right to request erasure (‘to be forgotten’). You have the right to ask us to delete the personal information we hold on you.
• Right to raise an objection to our processing. Where our processing of your information is performed on the basis of ‘legitimate business interest’, then you can request we stop.
• Right to complain to a supervisory authority. If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioners Office (ICO) and you can contact them via their website: www.ico.org.uk

Our retention policy

We will only keep your personal data for as long as necessary for the purposes for which it was first gained. Personal data will be retained for the purposes detailed in this privacy policy and where we have a legal basis for doing so.

Review of this policy

We may make changes to this policy from time to time and will post such updates on our website.

Who are we and how to contact us?

Lekker Wines
Registered Address: Town End, Clapham Road, Austwick, Lancaster LA2 8BQ
Phone: 0777 5957499
Email: info@lekkerwines.co.uk
Company Number: 12562420

Cookies

In common with most websites, lekkerwines.co.uk uses ‘cookies’. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping cart as you browse our website and displaying the products you've recently viewed to help you navigate back to a product you may have been interested in. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

For more information about cookies and other technical info regarding our website, please contact us at info@lekkerwines.co.uk