Lekker Wines Terms and Conditions

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LEKKER WINES LIMITED

Last updated 26 June 2020

When making a purchase from Lekker Wines, you acknowledge that you do so under these terms and conditions. We deal with all enquiries, confidentially and as quickly as possible. We will acknowledge your enquiry within 24 hours. We will always attempt to resolve most issues immediately, where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

Age Restriction:

You must be 18 or over to place an order with Lekker Wines Limited. By placing an order you confirm that you are at least 18 years old.

Product information:

We aim to keep all our product information as up to date as possible. Discrepancies can occur as wine is an agricultural product with vintage changes occurring regularly.

Please always read the product details for the actual vintage and other relevant information before purchase as bottle images may not always show the actual vintage available.

Vintage or wine substitutions may sometimes be necessary if we are sold out of certain wines. We will always try and meet your order as placed. In certain situations we will contact you to offer a suitable alternative or suggestion if the order cannot be fulfilled as placed.

Prices and Payment:

All prices are quoted in pounds sterling, and may be per product or per case, as marked. Prices include Value Added Tax, unless otherwise stated. Delivery charges are additional.


OUR DELIVERY POLICY

Delivery Charges:

FREE UK MAINLAND DELIVERY FOR ORDERS OF £150.00 OR MORE!

UK Mainland delivery is charged at £9.95 for orders of less than £150.00

Nationwide single bottle delivery is £5.95 with Royal Mail Second Class

Higher delivery charges may apply to the Scottish Islands, Channel Islands and Northern Ireland and these depend on the postcode. Please enter your postcode into the shipping address field before placing your order for a postal quote. Email us on info@lekkerwines.co.uk if you have any queries

FREE LOCAL Delivery is available to addresses within Settle and the surrounding area including Kirkby Lonsdale and Skipton. A minimum order of 6 bottles is required. To see if you qualify for this delivery offer, please enter your postcode into the shipping address field.

Orders can be collected from our warehouse in Austwick, (LA2) free of charge 7 days a week by prior arrangement only.

We will always attempt to deliver by the next day if your order is received before 11 am on a Monday to Thursday, however deliveries can sometimes take up to 5 working days of receiving your order. Orders placed later on a Thursday or on a Friday will only be delivered the following week.

In the unlikely event that you have not received your delivery within 5 working days of placing your order, please contact info@lekkerwines.co.uk for more information. You can also log into your customer account to see the status of your order.

We are not able to specify an exact day or time of delivery, but our courier will contact with a delivery window to aid a successful delivery. If you are not in when delivery is attempted, then a card will be left and our couriers will attempt 2 further deliveries to deliver your order. If these further attempts are unsuccessful, another card will be left and your order will be held at a local depot for a further 7 working days. If you do not collect your order within this time then the parcel will be returned to Lekker Wines and further delivery charges may apply to resend your order.

The use of a safe place or delivery to a neighbour, is at your own risk. Details specifying your safe place or delivery information can be left in the comments section of your order or you can email us on info@lekkerwines.co.uk with your requirements.

Delivery can only be made to UK addresses with a postcode. We do not deliver to P.O. Boxes or BFPO addresses.

We currently only ship within the United Kingdom.


CANCELLATIONS / COLLECTIONS / RETURNS

In the event that any of the products in your order are incorrect, missing or damaged, please let us know immediately: mailto:info@lekkerwines.co.uk

We want to make sure you are as happy as can be with our products and service. Wine can very occasionally be faulty so please tell us immediately and we will assist you with any issue you may experience.

We always aim to reimburse you within 14 days from the date you have notified us of any issue. However, we do need the goods collected by our courier, returned to us and inspected.

You may wish to cancel your order for whatever reason after it arrives. In which case you may do so within 7 working days from receiving the wine, provided the bottles are unopened, intact and in their original packaging (which must still be in its original condition). Once the goods are collected and inspected, we will reimburse you for the cost of the wine minus a surcharge of £15 for collection (from mainland UK addresses, none mainland addresses will incur higher rate surcharges). If you fail to make the goods available for collection within 14 days of cancellation, you will be deemed to have accepted the goods.


Lekker Wines Privacy Policy

Lekker Wines is committed to keeping your personal data safe and ensuring the security of any personal data we may process.

In particular, this privacy policy:

  • Explains the personal information we hold about you
  • Our legal bases for processing your personal data
  • What we do with your personal information
  • Who your personal data may be shared with
  • Your rights under the data protection regulations

What is personal data and how is it collected?

Personal data includes any information that directly or indirectly identifies an individual.

We may collect certain personal data such as name, address, email, telephone number, and IP address, and other information gained during interactions or correspondance with you.

Our legal basis for processing your personal data

We will only process your data where we have a legal basis for doing so.

Contractual Necessity. In order to fulfil our obligations to you. For example, we will need to process your personal data in order to process any purchases you make. We will need to share some of this data with our payment processors and the delivery companies that we use.

Consent. You may give your explicit consent to receive newsletters from us. You may unsubscribe from these at any time, either by unsubscribing when you receive a newsletter, by unsubscribing from your online customer account, or using the contact details at the end of this privacy policy document.

Legitimate Interest. We may use your data for our legitimate business interest in order to provide you with the best customer service, to provide a service that is tailored to your needs, and to improve the quality of information on our website. For example, we may rely on our legitimate interest to process your personal data for the following purposes:

  • Marketing related to previous purchases you have made with us.
  • Customer service communications as part of the purchase process.
  • To obtain feedback from you about our customer service and products.
  • To enhance, modify, personalise or otherwise improve our services and communications for your benefit

Please note you have the right to object to any processing for which we rely on legitimate interest as the legal basis. You can do so by using the contact details set out at the end of this privacy policy document.

Who we share your personal data with?

We may share your data with approved third-party providers that have data protection measures in place that align with the requirements of the data protection regulation. For example:

  • Payment providers
  • Companies we use to deliver our products
  • Our newsletter provider with your consent.
  • Professional companies and other persons providing services to us including legal advisers, professional advisers, tax and accountancy advisers, IT services, and printing services

We do not share data outside of the EU and we do not sell your personal data or other information to any third party.

Your rights in respect of your data are:

  • Access rights. You can request a copy of the personal information we hold about you.
  • Right to request rectification. We take reasonable steps to keep your information accurate, but you can also ask us to change any information we hold about you to keep it accurate, complete and current.
  • Right to request erasure (‘to be forgotten’). You have the right to ask us to delete the personal information we hold on you.
  • Right to raise an objection to our processing. Where our processing of your information is performed on the basis of ‘legitimate business interest’, then you can request we stop.
  • Right to complain to a supervisory authority. If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioners Office (ICO) and you can contact them via their website: www.ico.org.uk

Our retention policy

We will only keep your personal data for as long as necessary for the purposes for which it was first gained. Personal data will be retained for the purposes detailed in this privacy policy and where we have a legal basis for doing so.

Review of this policy

We may make changes to this policy from time to time and will post such updates on our website.

Who are we and how to contact us?

Lekker Wines
Registered Address: Town End, Clapham Road, Austwick, Lancaster LA2 8BQ
Phone: 0777 5957499
Email: info@lekkerwines.co.uk
Company Number: 12562420

Cookies

In common with most websites, lekkerwines.co.uk uses ‘cookies’. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping cart as you browse our website and displaying the products you've recently viewed to help you navigate back to a product you may have been interested in. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

For more information about cookies and other technical info regarding our website, please contact us at info@lekkerwines.co.uk